The Lotus Path understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

About us

Trading name: The Lotus Path

Contact Name: Deborah Stainer

Email address: thelotuspathuk@gmail.com

Telephone number: 07344 166958

What does this notice cover?

This Privacy Notice explains how we use your personal data: how it is collected, held, and processed. It also explains your rights under the law relating to your personal data.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, and also information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out below.

What are my rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

2. The right to access the personal data we hold about you.

3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.

5. The right to restrict (i.e. prevent) the processing of your personal data.

6. The right to object to us using your personal data for a particular purpose or purposes.

7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

9. For more information about how we use of your personal data or exercising your rights as outlined above, please contact us using the details found in the About Us section.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What personal data do you collect?

We may collect, manage and store some or all of the following personal data via paper forms or electronic forms via Jotform (this may vary according to your relationship with us):

• Name;

• Date of birth;

• Gender;

• Address;

• Email address;

• Telephone number;

• Business name;

• Job title;

• Profession;

• Payment information;

• Information about your preferences;

• Health and medical information

Jotform's privacy policy can be found at: https://www.jotform.com/privacy/

Jotform employs security measures like encryption and password protection to safeguard the data.

We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Similarly, paper documents will be stored securely, however we can not guarantee unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

How do you use my personal data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Personalising and tailoring our services for you.

• Communicating with you. This may include responding to emails or calls from you.

• Request feedback.

• Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by clicking on the unsubscribe me link).

• To protect our services.

How long will you keep my data?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Do you share my personal data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority, or if a serious crime is suspected.

How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request". All subject access requests should be made in writing and sent to the email advised in this document. We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.

Website data?

When you visit the www.thelotuspath.co.uk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, address, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able contact us directly from the website.

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

We will disclose any information we collect, use or receive if required or permitted by law and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

How do I contact you?

To contact us about anything to do with your personal data and data protection, please use the following details for the attention of Deborah Stainer.

Email address: thelotuspathuk@gmail.com

Telephone number: 07344 116958

Address: Cornish Therapy Centre, Forth Noweth, Redruth, TR15 1AU

Changes to this privacy notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we or if we change our business in a way that affects personal data protection. Any changes will be made available on the website.

Privacy Policy